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Junior Customer Support Engineer - Internship

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What are we looking for?

We are looking for a dedicated and empathetic Customer Support Engineer to join our team.

About us

At VertiStudio, we value teamwork, innovation, and customer-centricity. Our core values are putting integrity first, taking full ownership of our actions, decisions, and outcomes, being humble, staying curious, and excellence (good enough isn’t good enough). These values shape how we work together.
We aim to help small businesses thrive with lasting digital products and outstanding support.

What kind of people are we looking for?

  • Pursuing a bachelor’s degree in Computer Science.
  • Basic understanding of WordPress - navigate through the dashboard and install themes/plugins; any previous project is considered an advantage.
  • Basic knowledge of HTML, CSS, JavaScript (jQuery), and PHP.
  • Basic troubleshooting skills.
  • Familiarity with GitHub is considered an advantage.
  • Excellent communication skills in English, both written and verbal.
  • Someone who is autonomous and resourceful.
  • A communicative person with team spirit.
  • Someone who sees feedback as an opportunity to improve their work.

What will you be working on?

  • Provide support to customers via email and social platforms.
  • Troubleshoot technical issues related to WordPress websites, themes, and plugins.
  • Collaborate with the development team to identify and report bugs.
  • Assist in testing new products and features.
The starting date will be 1 July 2025. The duration of the internship will be 3 months with full presence at our office in Bucharest.

Benefits

  • Be part of a diverse team - we're 10+ people spread across three continents. You'll have the opportunity to meet new people and learn more about their culture and traditions.
  • Flexible schedule; results are more important than the time you start working.
  • The opportunity to learn something new every day.

What's the process like?

Based on the test’s results, we’ll follow up with a 60’ meeting where we would like to learn more about you, and answer any questions you might have. If that goes well, you’re hired. We hate wasting other people's time, so we did our best to keep this as short and simple as possible.

Submit Your Application

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Social Network and Web Links
Provide us with links to see some of your work (Git/ Dribble/ Behance/ Pinterest/ Blog/ Medium)
1. This task is designed to assess your customer support skills. Please answer the following questions to the best of your ability:
"Hi,
My website (www.example.com) is down! I'm getting an error message that says "Error establishing a database connection." This is a critical issue for my business, and I need it fixed immediately. I haven't made any recent changes to my website. Can you please help?
Thanks, John“

2. Please use any video tool (e.g. Loom) to record yourself going through the steps below. 
This task isn't just about getting the right answers; it's designed to give us insight into your problem-solving process. We want to see how you approach challenges, where you look for solutions, and how you adapt when faced with unfamiliar problems. Your thought process and resourcefulness are just as important as the final outcome.

The tasks:
  • Create a WordPress instance - you can use InstaWP or TasteWP for free hosting.
  • Install the most popular theme from our site on that WP instance https://themeisle.com/.
  • Using the theme, create a custom header with a logo in the left side and menu and search icon in the right side.
  • Make the header stick to the top of the page when scrolling.
  • Change the copyright in the footer to “I’m ready for the internship!”.
  • Make all pages of the site have a left sidebar, except one that shouldn’t have a sidebar at all.